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README.SUP                                                 1/1/97
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Corel Support Services in North America

Corel recognizes that support needs vary from user to user, so
we offer you a wide range of choices when you need answers to
technical questions about your Corel products.

If you have a question about your Corel product's features and
functions, first look in the Corel manual or consult the online
Help. In addition, you can also find late-breaking updates and
technical information by viewing the Readme files. Finally, if
you cannot find the answer in these locations, you can speak to
a Technical Support Representative located in North America or
in Europe.

If you have problems after hours, on weekends, or on holidays,
you can contact our Priority Technical Support team; IVAN, our
Interactive Voice Answering Network; or the Fax-On-Demand system.
We also offer Electronic Support Services in the form of a
bulletin board, an Internet World Wide Web site (www.corel.com),
and an FTP site (ftp.corel.com).


Technical Support

Corel is committed to providing customers with high quality,
timely technical support, with options to meet a wide range of
customer needs. This document will introduce you to the variety
of support services we provide.


Classic Technical Support Services

Classic Technical Support is a complimentary technical support
program that provides free, unlimited support on toll telephone
lines for the life of a Corel product. The life of the product
begins when Corel first introduces the product and ends 6 months
after Corel stops selling the product. Classic Technical Support
is offered during normal business hours. To receive Classic
Technical Support, you need to register your software. If you
reside within the United States, please mail your registration
card to the address printed on it.


The first time you call Technical Support, please have your
serial number available so that a Personal Identification Number
(PIN) can be assigned to you. You will need to supply this PIN
each time you call Technical Support. Your serial number is
located on the registration card packaged in your product.


Classic Technical Support Telephone Numbers

Corel WordPerfect 6.2 for DOS. . . . . . . . . . . (801)-765-4024
Corel Presentations 2.1 for DOS. . . . . . . . . . (801)-765-4031
Corel Quattro Pro 5.6 for DOS. . . . . . . . . . . (801)-765-4017
Corel Shell 4.0c for DOS . . . . . . . . . . . . . (801)-765-4024
Corel WordPerfect 6.1 for Windows. . . . . . . . . (801)-765-4027


Priority Technical Support Services

Need immediate assistance? Priority Technical Support is
available 24 hours a day, 7 days a week. When you call Priority
Technical Support you receive preferential treatment. You receive
priority queuing, and your question is handled by an experienced
second-level support technician. The fee for Priority Support is
calculated on a per minute, per incident, or annual basis. The
800 line is a per-incident charge. The 900 line is $2 per minute.


Priority Technical Support Telephone Numbers

These numbers are for all products included on your Corel
WordPerfect Suite for DOS CD.  Both numbers dial in to the
same support center; you'll be asked to select the product you
need help with.

(800) 861-2310. . . . . . . . . .Per-incident charge ($25-$35)
(900) 555-2123. . . . . . . . . .$2 per minute

For additional information about purchasing a Priority Technical
Support contract, please call the Service Sales Group at
(800) 861-2160.


Premium Technical Support Service

Premium Technical Support is the highest level of support offered
by Corel directly to its customers. Services include account
management to establish a close support relationship with Corel;
priority access 24 hours a day, 7 days a week to senior support
engineers who work exclusively with Premium Service customers;
and electronic support tools and information to provide solutions
and tips that increase productivity.

For additional information about purchasing Premium Technical
Support programs, please call (801) 765-4046.


IVAN 24-Hour Automated Support System

IVAN, our Interactive Voice Answering Network, contains answers
to commonly asked technical questions and allows you to solve
your own problems 24 hours a day, 7 days a week. IVAN is
regularly updated with the latest information, tips, and tricks.
You can also request that IVAN solutions be faxed to you. There
is no charge for the IVAN service beyond the cost of the
telephone call. To use this service, please call (801) 765-4038.


Fax-On-Demand Service

If you have a fax machine, you can get detailed information about
your Corel product, supplementary materials and services, and
Technical Support solutions to common problems, 24 hours a day,
by calling (801) 765-4037.


Electronic Support for the Hearing Impaired

Customers with a telecommunications device for the deaf (TDD) or
teletypewriter (TTY) can get support Monday through Friday during
normal business hours by calling (801) 765-4032.


Corel's BBS

If you have a modem and communications software package, you can
access Corel's WordPerfect Bulletin Board Service (BBS). You can
download files, including printer drivers, troubleshooting
information, and utilities, and you can transfer problem files to
Technical Support through the BBS. For an explanation of how to
access and use the BBS, call (801) 765-4033. To access the BBS,
call (801) 221-5197.


Make-It-Perfect

To record requests for product and policy enhancements, call
(801) 765-4030.


CompuServe

If you have a CompuServe membership, you can access Corel's
technical information by entering GO COREL at the CompuServe
prompt. On this forum, you can quickly search Corel's technical
information database for answers to many of your technical
questions or problems. This site also contains printer drivers
and other files you can download.


Internet

The World Wide Web address for Corel's products on the Internet
is http://www.corel.com. At this location, you can quickly search
Corel's Searchable Knowledge Base. From the database, you can
read, print, or download documents that contain answers to many
of your technical questions or problems. The ftp site
(ftp.corel.com) also contains printer drivers and other files you
can download.


Mailing Address

If you need to contact Corel in writing about your products,
please use the following address:

  ATTN: CUSTOMER SUPPORT
  COREL, INC.
  567 E. TIMPANOGOS PKWY
  OREM, UT 84097


Before You Call

Before calling Technical Support, please have the following
information available so that a Technical Support representative
can help you resolve your problem more quickly and efficiently:

*  A brief description of the problem including the exact text
   of any error messages received and the steps to recreate
   the problem.
*  Type of computer, monitor, pointing device (e.g., mouse,
   tablet), printer, and video card (display adapter) in use.
*  The versions of Microsoft Windows and the Corel product in
   use. Choose the About Windows 95 command from the Help menu
   in Explorer to find which version of Windows you are running.
*  A list of any programs loaded into RAM (e.g., TSRs). Check
   the Startup folder in the Programs menu to determine if you
   are running any other programs.

For a technician to assist you, you will be required to provide
your PIN or serial number each time you call. Your serial number
is located on the registration card packaged in your product.


Customer Service in North America

Customer Service Representatives answer questions about
specifications and pricing and sell all of the Corel products.
They can also issue replacement disks. There is no charge for
calling Customer Service.

To order additional products or supplementary materials from the
United States, Canada, Puerto Rico, or the Virgin Islands, please
call the Sales Center at (800) 772-6735.

General customer service and product information can also be
accessed through the World Wide Web at http://www.corel.com.

Please note: The terms of Corel's technical support offerings are
subject to change without notice.

Copyright (c) 1996 Corel Corporation Limited. All Rights Reserved.
