   What's New in McAfee VirusScan for DOS v3.1.9 (3107a)
    Copyright (c) 1992-1998 by Network Associates, Inc.,
     and its Affiliated Companies. All Rights Reserved.


Thank you for using McAfee VirusScan for DOS. This What's
New file contains important information regarding the
current version of this product. Network Associates
strongly recommends that you read the entire document.

Network Associates welcomes your comments and suggestions.
Please use the information provided in this file to contact
us.

               ***** IMPORTANT NOTE *****

DOS memory limitations and increases in the size of the
.DAT files shipped with VirusScan for DOS have made it
necessary to revise the VShield on-access scanner
included with this product. Network Associates strongly
recommends that you upgrade any VShield TSR version you
have installed on your computer to the latest VShield
TSR version.

Beginning with the release of .DAT version 3106, you 
MUST upgrade to the latest version of the VShield TSR
in order to use it with any .DAT files released after
.DAT version 3106. Network Associates strongly
recommends that you upgrade any copies of VirusScan for
DOS, VirusScan for OS/2, and ScanPM, all of which include
the new version of the VShield TSR. Older versions of
the VShield TSR scanner will not work with .DAT versions
later than 3106. The new .DAT files do not affect earlier
versions of the VShield VxD -- the on-access scanner for
Windows.

               **************************

___________________
WHAT'S IN THIS FILE

- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contacting Network Associates

____________
NEW FEATURES

1.  VirusScan now scans the Master Boot Record (MBR) and
    boot sectors on removable Syquest drives connected
    to your computer's parallel port. In order to do
    this, you must boot your computer into DOS with the
    drivers for your Syquest drive installed on your
    hard disk and loaded into memory. You may not perform
    this type of scan using the Syquest temporary access
    program VISIT.EXE or when running any version of
    Windows.

2.  When you start VirusScan for DOS with the /CLEAN and
    /MOVE options enabled, the program now copies the 
    infected file to the quarantine directory, or copies
    it in place with a new extension, before it tries to
    remove the infecting virus. If it cannot remove the
    virus from the original file, VirusScan will delete it,
    but will retain the copy. If VirusScan can clean the
    original file, it will leave it in place. This allows
    you to keep copies of infected files in order to track
    them or forward them to Network Associates for
    evaluation. 

3.  VirusScan now scans Microsoft Excel spreadsheets for
    Formula-based macro viruses. It can detect and
    clean all variants of the XF/PAIX formula virus.

4.  VirusScan for DOS includes improvements in its ability
    to detect and clean the Laroux virus in Microsoft
    Excel spreadsheets.


* NEW VIRUSES DETECTED *

The 3107a .DAT files included with this release of
VirusScan for DOS detect these 173 new viruses:

AI22.1659
ALEVIR.2349
BACHKHOA.4426
BOBO.1363	   
BOOM.C:DE           
BW.709
CAFE.667
CAP.FP
CAP.FQ
CAP.FR
CAP.FS
CAP.FT
CAP.FU
CAP.FV
CAP.FW
CAP.FX
CAP.FY
CAP.FZ
CAP.GA
CAP.GB
CAP.GC
CAP.GD
CAP.GE
CAP.GF
CAP.GG
CAP.GH
CAP.GI
CAP.GJ
CAP.GK
CAP.GL
CAP.GM
CAP.GN
CAP.GO
CAP.GP
CAP.GQ
CAP.GR
CAP.GS
CAP.GT
CAP.GU
CAP.GV
CHACK.B
CHACK.C
CLASS.A:DR DROPPER	   
COLORS.CB
CONCEPT.CK
CONCEPT.CL
COUNTER.C
CRAZY.B  
DELTEXT.A
DISCO.D
DJIN.133
DMV.K
DMV.NEWVAR1
DUNE.728
EMT.B
ERASER.U
EVUL.109
EVUL.264
EVUL.436
EVUL.480
EXORCIST.212
F117.1079
FELIZ.1060
FIVEA.A
FLIP.BOOT2
GLEW.4245
GROOV.A
GROOV.B
GROOV.C
HAZARD.A
HELL.797
HLLP.11712
IVANA.A
JOHNNY.V
KITTY.A
KITTY.B
KOMPU.L
LAMAH.B:BR         
MACARONI.C:DE       
MDMA.BE
MDMA.BG
MICROELEPHANT.457
MIRC.DROPPER
MTF.B
MUCK.BF
MUCK.BG
MUCK.BH
MUCK.BI
MUCK.BJ
MUCK.BK
MUCK.BL
NICEDAY.W
NIKNAT.J
NIKNAT.K
NIKNAT.L
NJ-WMVCK2.U:DE      
NOCHANCE.A
NOCHANCE.B
NOCHANCE.D
NPAD.HL
NPAD.HM
NPAD.HN
NPAD.HO
NPAD.HP
NPAD.HQ
NPAD.HR
NPAD.HS
NPAD.HT
NPAD.HU
NPAD.HV
NPAD.HW
NPAD.HX
NPAD.HY
NPAD.HZ
NPAD.IA
NPAD.IB
NPAD.IC
NPAD.ID
NPAD.IE
NUCLEAR.AB
OKSANA.1843
OMED.544
PAYCHECK.L
POLYPOSTER.A
PS-MPC.564
PS-MPC.564 DROPPER
RAZER.C
REVENGER.505
RS.1254
RS.1470
SCHUMANN.Q
SCHUMANN.R
SCHUMANN.S
SCHUMANN.V
SCHUMANN.W
SHOWOFF.DF
SHOWOFF.DG
SHOWOFF.DH
SHOWOFF.DI
SMALLETERNITY.156
SOLDIER.611
SPY.B
SRX.2304	     
STUPID.A 
SUIT.1167
TEMPLE.Q
TEMPLE.R
TEQUILA.2468.DROPPER
TWNO.AB:TW          
VAMPIRE.G:TW        
VENENO.C:ES         
VMPCK1 :KIT.A
VMPCK1 :KIT.B
VRN.2276
W32.CIH.SPACEFILLER
W95/HPS
W95/HPS.DROPPER      
WAZZU.EF
XF/PAIX(DAMAGE)
XM/DELTA.E
XM/LAROUX.DK
XM/LAROUX.DN
XM/LAROUX.DN.DR
XM/LAROUX.NEWVAR2
XM/LAROUX.NEWVAR3
XM/LAROUX.NEWVAR4  
XM/NEG.A
XM/TRASHER.A  
XM/TRASHER.B  
XM97/POLICE.A
XM97/RIOTS.A
ZMK.J
ZWICKAU.505


* NEW VIRUSES CLEANED *

The 3107a .DAT files clean these 138 new viruses:

BOBO.1363	       
BOOM.C:DE           
CAP.FP
CAP.FQ
CAP.FR
CAP.FS
CAP.FT
CAP.FU
CAP.FV
CAP.FW
CAP.FX
CAP.FY
CAP.FZ
CAP.GA
CAP.GB
CAP.GC
CAP.GD
CAP.GE
CAP.GF
CAP.GG
CAP.GH
CAP.GI
CAP.GJ
CAP.GK
CAP.GL
CAP.GM
CAP.GN
CAP.GO
CAP.GP
CAP.GQ
CAP.GR
CAP.GS
CAP.GT
CAP.GU
CAP.GV
CHACK.B
CHACK.C
CLASS.A:DR DROPPER	       
COLORS.CB
CONCEPT.CK
CONCEPT.CL
COUNTER.C
CRAZY.B  
DELTEXT.A
DISCO.D
EMT.B
ERASER.U
FIVEA.A
GROOV.A
GROOV.B
GROOV.C
HAZARD.A
IVANA.A
JOHNNY.V
KITTY.A
KITTY.B
KOMPU.L
LAMAH.B:BR          
MACARONI.C:DE       
MDMA.BE
MDMA.BG
MTF.B
MUCK.BF
MUCK.BG
MUCK.BH
MUCK.BI
MUCK.BJ
MUCK.BK
MUCK.BL
NICEDAY.W
NIKNAT.J
NIKNAT.K
NIKNAT.L
NJ-WMVCK2.U:DE      
NOCHANCE.A
NOCHANCE.B
NOCHANCE.D
NOKERNEL.6000	       
NPAD.HL
NPAD.HM
NPAD.HN
NPAD.HO
NPAD.HP
NPAD.HQ
NPAD.HR
NPAD.HS
NPAD.HT
NPAD.HU
NPAD.HV
NPAD.HW
NPAD.HX
NPAD.HY
NPAD.HZ
NPAD.IA
NPAD.IB
NPAD.IC
NPAD.ID
NPAD.IE
NUCLEAR.AB
PAYCHECK.L
POLYPOSTER.A   
RAZER.C
SCHUMANN.Q
SCHUMANN.R
SCHUMANN.S
SCHUMANN.V
SCHUMANN.W
SHOWOFF.DF
SHOWOFF.DG
SHOWOFF.DH
SHOWOFF.DI
SRX.2304	       
STUPID.A 
TEMPLE.Q
TEMPLE.R
TEQUILA.2468.DROPPER
TWNO.AB:TW         
VAMPIRE.G:TW        
VENENO.C:ES         
VMPCK1 :KIT.A
VMPCK1 :KIT.B
W95/HPS
W95/HPS.DROPPER
WAZZU.EF
XF/PAIX(DAMAGE)
XM/DELTA.E
XM/LAROUX.DK
XM/LAROUX.DN
XM/LAROUX.DN.DR
XM/LAROUX.NEWVAR2
XM/LAROUX.NEWVAR3
XM/LAROUX.NEWVAR4  
XM/NEG.A
XM/TRASHER.A  
XM/TRASHER.B  
XM97/POLICE.A
XM97/RIOTS.A
ZMK.J

____________
KNOWN ISSUES

1.  Legitimate programs that write to the Master Boot Record
    of a disk, such as some disk security programs, may be
    identified by VirusScan as a "probable unknown boot
    sector virus." If this problem is encountered, use the
    /NODDA command-line switch. This prevents VirusScan
    from scanning the Master Boot Record of the disk.

2.  VirusScan's delete and move operations are not currently
    supported for infected objects detected within Microsoft
    Office binder files.

____________
INSTALLATION

* INSTALLING VIRUSSCAN FOR DOS *

Follow the first set of steps to set up the VirusScan
for DOS version with the included installation utility.
This version scans your hard disk for viruses before
setup.

Follow the second set of steps to copy the VirusScan
for DOS version that does not have an installation
utility. This version does not scan your hard disk
automatically before setup.

1.  To install VirusScan for DOS on your computer,
    with the included installation utility, follow
    these steps:

    a.  Change your command line prompt to point to
        the directory that contains your copy of
        VirusScan.        
    
    b.  Type INSTALL.BAT at the DOS prompt.

        VirusScan will begin scanning your hard disk
        for infected files.

    c.  When VirusScan completes its scanning operation,
        you'll see the VirusScan welcome screen. Follow 
        the instructions that appear in order to complete
        your installation.

    By default, the installation utility makes a
    directory on your hard disk named
    C:\NETA\VIRUSCAN and copies the program files
    to that directory.

    The installation script then adds the directory
    to the path statement in your AUTOEXEC.BAT file.
    It also adds two lines that enable VShield, the
    Network Associates on-access virus scanner,
    whenever you start your computer. For complete
    virus protection, Network Associates recommends
    starting VShield with the /ANYACCESS switch.

2.  To copy the the VirusScan for DOS version without
    an included installation utility to your hard
    disk, follow these steps:

    a.  Make a directory for VirusScan on your hard disk.
    b.  Copy the VirusScan for DOS files to that
        directory.
    c.  Use any DOS text editor to open your AUTOEXEC.BAT
        file, then add the directory you just created to
        the path statement in that file. To learn how
        to edit your AUTOEXEC.BAT file, consult your DOS
        documentation.
                              

* PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR DOS *

Files located in the Install directory:
=======================================

        SCAN.EXE = VirusScan for DOS program
      README.1ST = Network Associates information
     PACKING.LST = Packing list
    VALIDATE.EXE = Authenticity validation program
        SCAN.DAT = Virus scan definition data
       NAMES.DAT = Virus names definition data
       CLEAN.DAT = Virus clean definition data
    WHATSNEW.TXT = This document
    RESELLER.TXT = Network Associates authorized resellers


* TESTING YOUR INSTALLATION *

The Eicar Standard AntiVirus Test File is a combined
effort by anti-virus vendors throughout the world to
implement one standard by which customers can verify
their anti-virus installations.

To test your installation, copy the following line
into its own file, then save the file with the name
EICAR.COM.

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

The file size will be 69 or 70 bytes.

Next, start VirusScan and allow it to scan the
directory that contains EICAR.COM. When VirusScan
scans this file, it will report finding the
EICAR-STANDARD-AV-TEST-FILE virus.

Note that this file is NOT A VIRUS. Delete the file
when you have finished testing your installation to
avoid alarming unsuspecting users.


* UNINSTALLING VIRUSSCAN FOR DOS * 

To remove VirusScan for DOS from your hard disk,
follow these steps:

1.  If you have VShield running on your computer,
    first remove it from memory by typing VSHIELD
    /REMOVE at the command prompt.

    If you see an error message that tells you
    that you cannot remove VShield from memory,
    use any DOS text editor to open your
    AUTOEXEC.BAT file, then remove all lines that
    refer to VShield. Next, reboot your computer.
    VShield will not load and will not remain in
    memory.

    Note: If you remove VirusScan files from your
    hard disk before you remove VShield from
    memory, you'll see an error message that will
    remain until you remove VShield from memory
    or restart your computer.

2.  Delete all VirusScan files from your hard disk.

_____________
DOCUMENTATION

For more information, refer to the VirusScan Command
Line User's Guide included on the CD-ROM or available
from Network Associates electronic services. Each user's
guide is saved in Adobe Acrobat Portable Document Format
(.PDF). You can view and print this document with Adobe's
Acrobat Reader. PDF files can include hypertext links and
other navigation features to assist you in finding answers
to questions about your Network Associates product.

To download Adobe Acrobat Reader from the World Wide Web,
visit Adobe's website at:

http://www.adobe.com/prodindex/acrobat/readstep.html

To download Network Associates documentation, visit the
Network Associates website at:

http://www.nai.com

Additional contact information appears in the following
section.

Documentation feedback is welcome. Send e-mail to
tvd_documentation@nai.com.

__________________________
FREQUENTLY ASKED QUESTIONS 

Regularly updated lists of frequently asked questions 
about Network Associates products also are available on
the Network Associates BBS and website, and on CompuServe
and America Online.
   
Q:  How do I enable the Centralized Alerting and Reporting
    option?

A:  VirusScan now supports Centralized Alerting and
    Reporting to remote NetWare or Windows NT servers
    running NetShield for Windows NT v2.5.3 and later
    or NetShield for NetWare v2.3.3 and later. To 
    configure this option on your VirusScan client,
    use the /ALERTPATH <directory> option, where the 
    <directory> is the path to the remote NetWare 
    volume or NT directory. From this directory, 
    NetShield can broadcast or compile the alerts 
    and reports according to its established
    configuration.

    NOTE: The client must have write access to this
    <directory> location and the directory must contain
    the NetShield-supplied CENTALRT.TXT file.

    To send a complete alert file that identifies the
    infected system and its user, establish the following
    environment variables or add them to the AUTOEXEC.BAT
    file.

      Set COMPUTERNAME=<name of computer>
      Set USERNAME=<user name>

    VirusScan sends an .alr text file to the server when
    it detects an infected file. When the server receives
    the alert file,  NetShield for Windows NT or NetShield
    for NetWare will send an alert message to an
    administrator and to other appropriate recipients.


Q:  How can I scan my Zip drive?

A:  If experience complications when trying to scan your
    Zip drive, start VirusScan with the /NODDA switch. For
    example, enter SCAN X: /NODDA (where X is the letter of
    your Zip drive). 

    Note: Using /NODDA with the /ADN or /ADL switches 
    might generate errors when scanning empty CD-ROM 
    drives or empty Zip drives. If this occurs, type 
    F (for Fail) to respond to the error message and
    allow the scan to continue.


Q:  I have created my own Emergency diskette. How
    can I optimize its performance?

A:  For optimal performance, create a CONFIG.SYS file on
    the emergency diskette and add the following lines:

       [CONFIG.SYS]

       DEVICE=HIMEM.SYS
       DOS=HIGH
    
    Also, add the HIMEM.SYS file from the DOS directory
    on your hard disk to the emergency diskette. 

    Note: To learn how to create an emergency disk, see
    the VirusScan for DOS user's guide or request
    Document #214 from the Network Associates fax-on-demand
    system.

 
Q:  What does Network Associates recommend for systems that
    have low conventional memory?

A:  Network Associates recommends using ScanPM for low
    memory environments. ScanPM is a command-line scanner
    with a reduced conventional memory footprint that
    operates in protected mode command-line environments.

    You can download ScanPM for a free evaluation from the
    Network Associates electronic services listed below.


Q:  What is the difference between the VShield on-access
    scanner and VirusScan for DOS?

A:  VShield installs itself in memory and stays resident in
    memory to monitor your system for infected files. If you
    start an infected program or run your computer with an 
    infected boot sector, VShield warns you that it has
    detected a virus.

    VirusScan for DOS is an on-demand scanner that allows
    you to perform a complete or partial scan of your
    computer, floppies, and CDs at any time. You can use
    VirusScan's comprehensive set of options to run
    customized scan operations.

 
Q:  How can I run VirusScan for DOS from a NetWare login
    script without running out of memory?

A:  Follow these steps:

    1.  Rename LOGIN.EXE to LOGIN1.EXE, then remove
        any references to VirusScan from the file.
    2.  Create a batch file named LOGIN.BAT.
    3.  Use the first line of the batch file to run
        VirusScan with whatever options you want to
        include.
    4.  Use the second line of the batch file, to run
        LOGIN1.EXE.
 
    These steps prevent LOGIN.EXE and SCAN.EXE from
    loading into memory at the same time, which allows
    VirusScan for DOS to run before your computer tries
    to get access to the network. Your login script
    should then run without complications.


Q:  Can I clean the Master Boot Record (MBR) on a
    hard disk formatted with the Windows NT file system
    (NTFS)?

A:  Yes. Follow these steps:

    a.  Start the computer that has the NTFS partition
        from a virus-free DOS boot disk.
    b.  Start VirusScan for DOS with these options:
        /BOOT /CLEAN. Be sure to run VirusScan from a 
        floppy disk you know is free from viruses.

    This cleans the NTFS Master Boot Record, but VirusScan
    for DOS cannot read the rest of the NTFS partition.

    To scan the rest of the NTFS partition, you'll need
    to run VirusScan for Windows NT.


Q:  Can I update VirusScan data files so that it detects
    new viruses?

A:  Yes. If you have Internet access, you can download
    updated VirusScan data files from the Network Associates
    website, BBS, or other electronic resources. To download 
    data files from the Network Associates website, follow
    these steps:
 
    1.  Use a web browser to connect to the Network Associates
        website at http://www.nai.com.

    2.  Click the Download tab.

    3.  Click Update Virus .DAT Files, then click Download
        Virus DAT File.

    4.  Follow the on-screen downloading instructions.

    5.  Data file updates are stored in a compressed form 
        to reduce transmission time. Unzip the files into
        a temporary directory, then copy the new files to
        your existing VirusScan directory, replacing your
        old files.    

    6.  Before performing any scans, shut down your
        computer, wait a few seconds, then turn it on again.

    If you need additional assistance with downloading, 
    contact Network Associates Download Support at
    (408) 988-3832.

Q:  Why does VirusScan no longer include the /NOEMS option?

A:  The /NOEMS switch prevented VirusScan from using both
    expanded and extended memory. Because more than 15,000
    viruses now exist, the database VirusScan uses to
    identify them has grown considerably. VirusScan,
    therefore, now requires extended memory.

_____________________________
CONTACTING NETWORK ASSOCIATES

On December 1, 1997, McAfee Associates merged with
Network General Corporation, Pretty Good Privacy, Inc.,
and Helix Software, Inc. to form Network Associates, Inc.
You may direct all questions, comments and technical
support requests to the Network Associates Customer Care
department at any of the addresses or phone numbers
listed below.

Contact the Network Associates Customer Care
department at: 

1.  Phone (408) 988-3832
    Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time

2.  Fax (408) 970-9727
    24-hour, Group III Fax 

3.  Fax-back automated response system (408) 988-3034

 
Send correspondence to any of the following Network
Associates locations:
  
     Network Associates Corporate Headquarters  
     3965 Freedom Circle
     McCandless Towers   
     Santa Clara, CA 95054

     Phone numbers for corporate-licensed customers:
     Phone: (408) 988-3832
     Fax:   (408) 970-9727

     Phone numbers for retail-licensed customers:
     Phone: (972) 278-6100
     Fax:   (408) 970-9727

Network Associates offices outside the United States:

     NA Network Associates Oy
     Kielotie 14 B
     01300 Vantaa
     FINLAND
     Phone: 358 9 836 2620
     Fax:   358 9 836 2622     

     Network Associates AG
     Baeulerwisenstrasse 3
     8152 Glattbrugg
     Switzerland
     Phone: 0041 1 808 99 66
     Fax:   0041 1 808 99 77

     Network Associates Australia
     Level 1, 500 Pacific Highway
     St. Leonards, NSW 2065
     Phone: 61-2-9437-5866
     Fax:   61-2-9439-5166  
  
     Network Associates Canada
     139 Main Street, Suite 201
     Unionville, Ontario
     Canada L3R 2G6
     Phone: (905) 479-4189
     Fax:   (905) 479-4540

     Network Associates Deutschland GmbH
     Industriestrasse 1
     D-82110 Germering
     Germany
     Phone: 49 8989 43 5600
     Fax:   49 8989 43 5699

     Network Associates Europe B.V.   
     Gatwickstraat 25   
     1043 GL Amsterdam    
     The Netherlands    
     Phone: 31 20 586 6100
     Fax:   31 20 586 6101

     Network Associates France S.A.   
     50 rue de Londres    
     75008 Paris     
     France
     Phone: 33 1 44 908 737
     Fax:   33 1 45 227 554

     Network Associates International Ltd.
     Minton Place, Victoria Street
     Windsor, Berkshire
     SL4 1EG
     United Kingdom
     Phone: 44 (0)1753 827500
     Fax:   44 (0)1753 827520

     Network Associates Japan, Inc.
     Toranomon 33 Mori Bldg.
     3-8-21 Toranomon
     Minato-ku, Tokyo 105-0001
     Japan
     Phone: 81 3 5408 0700
     Fax:   81 3 5408 0780

     Network Associates Korea
     135-090, 18th Floor, Kyoung-Am Bldg.
     157-27 Samsung-Dong, Kangnam-Ku
     Seoul, Korea
     Phone: 82 2 555-6818
     Fax:   82 2 555-5779

     Network Associates Latin America
     150 South Pine Island Road, Suite 205
     Plantation, Florida 33324
     Phone: (954) 452-1731
     Fax:   (954) 236-8031

     Network Associates Portugal
     Rua Gen. Ferreira Marines, 10-6 C
     1495 ALGES PORTUGAL
     Phone:  351 1 412 1077
     Fax:    351 1 412 1488

     Network Associates South East Asia
     7 Temasek Boulevard
     The Penthouse
     #44-01, Suntec Tower One
     Singapore 038987
     Phone: 65 430-6670
     Fax:   65 430-6671

     Network Associates Spain
     Serrano 240, Plta. -1
     28016 Madrid SPAIN
     Phone: 34 91 458 52 21
     Fax:   34 91 457 45 17

     Network Associates Srl
     Centro Direzionale Summit     
     Palazzo D/1
     Via Brescia, 28
     20063 - Cernusco sul Naviglio (MI)
     ITALY  
     Phone: 39 (0)2 9214 1555   
     Fax:   39 (0)2 9214 1644

     Net Tools Network Associates South Africa
     St. Andrews
     Meadowbrook Lane
     P.O. Box 7062
     Bryanston 2021
     South Africa
     Phone: 27 11 706-1629
     Fax:   27 11 706-1569

Or, you can receive online assistance through any
of the following resources:

 1.  Internet E-mail: support@nai.com

 2.  Internet FTP: ftp.nai.com

 3.  World Wide Web: http://support.nai.com

 4.  America Online: keyword MCAFEE

 5.  CompuServe: GO NAI

To provide the answers you need quickly and efficiently,
the Network Associates technical support staff needs
some information about your computer and your software.
Please have this information ready when you call:
                          
 - Program name and version number
 - Computer brand and model
 - Any additional hardware or peripherals connected to
   your computer
 - Operating system type and version numbers
 - Network name, operating system, and version
 - Network card installed, where applicable
 - Modem manufacturer, model, and baud, where applicable
 - Relevant browsers or applications and their version 
   numbers, where applicable
 - How to reproduce your problem: when it occurs, whether
   you can reproduce it regularly, and under what 
   conditions
 - Information needed to contact you by voice, fax, or 
   e-mail

We also seek and appreciate general feedback.

 
* FOR PRODUCT UPGRADES *

To make it easier for you to receive and use Network
Associates products, we have established a reseller's
program to provide service, sales, and support for our
products worldwide. For a listing of resellers, see the
resellers.txt file or contact Network Associates
Customer Care for resellers near you.

 
* FOR REPORTING PROBLEMS *

Network Associates prides itself on delivering a
high-quality product. If you find any problems, please
take a moment to review the contents of this file. If
the problem you've encountered is documented, there is
no need to report the problem to Network Associates.

If you find any feature that does not appear to
function properly on your system, or if you believe
an application would benefit greatly from enhancement,
please contact Network Associates with your suggestions
or concerns.


* FOR ON-SITE TRAINING INFORMATION *

Contact Network Associates Customer Service at
(800) 338-8754.


* NETWORK ASSOCIATES BETA SITE *

Get pre-release software, including DAT files, through
http://beta.nai.com. You will have access to Public
Beta and External Test Areas. Your feedback will make
a difference.